The Woodlands, Texas (April, 2017) –The Recruiting Services of D. Hilton Associates have been enlisted in the search for a Senior Vice President/Chief Member Experience Officer to join the team at USF Federal Credit Union in Miami, Florida.
 
Reporting to the CEO, this individual will provide the leadership and vision necessary to ensure that the credit union has a viable strategy around talent, financial, and operational controls in place to effectively grow the organization, increase employee engagement, and to ensure financial strength and operating efficiency to achieve short-term and long-term sustainability. The ideal candidate will be a strong leader, responsible for guiding and directing Retail Operations, Contact Center, Lending, and Collections of the credit union. As part of the Senior Management Team, this position will participate in the formulation of the Strategic and Business plans and policies. This individual must have a proven track record of success facilitating progressive
organizational change and development within a growing organization. A Bachelor’s degree is required, a Master’s degree in Business Administration or related field is preferred with a minimum of 10 years’ experience in a senior management role, preferably with a financial institution. Knowledge of the Malcolm Baldrige Framework would be a plus.
 
About USF Federal Credit Union
Since 1959, USF Federal Credit Union has helped the University of South Florida’s faculty, staff, students, alumni association members, and their families with their financial needs. Following the principles of strength, stability, power, and support, the same qualities that define USF’s mascot, the mighty Bull. USF FCU has $550 million in assets, serves more than 50,000 members with a robust online and mobile banking platform, six branch locations, thousands of shared branches, and free ATMs nationwide for ease of accessibility to their members. Their vision is to be the most influential partner in each member’s financial journey. Their mission is to deliver financial solutions to improve members’ lives.
About D. Hilton Associates, Inc.
D. Hilton Associates, Inc. is one of the most recognized credit union consulting firms in the country. Our major practice areas are Executive Recruiting, Compensation Services, Retention & Retirement, Strategic Services, and Board Leadership. To date, D. Hilton has conducted over 3,000 successful searches for credit unions nationwide and has been employed by 95% of the largest credit unions in the country to fill senior executive management positions. For more information, please visit our website at www.dhilton.com.