The Woodlands, Texas (April, 2017) – AmeriCU Credit Union (AmeriCU), headquartered in Rome, New York, has an exciting opportunity for a Chief Experience Officer.
 
Reporting directly to the CEO, this individual will focus on the execution of the strategic plan as related to Retail Delivery and Branch Operations, Marketing, Member Relationship Management, Employee Development, and Facilities. Responsibilities include developing and enhancing internal retail and operational processes, member delivery channels and infrastructure, and leading sales and service initiatives to ensure high levels of member service is provided. The CXO will collaborate on developing annual and long-range plans for the credit union to help implement changes and improvements to current member touchpoints and provide outstanding products to the membership. Bachelor’s degree with ten years of experience in the banking or credit union sphere and seven years progressive management experience are required, Master’s degree preferred.
 
About AmeriCU Credit Union
Chartered in 1950 as the Griffiss Employees Credit Union, the credit union operated out of a desk in the Headquarters Building at Griffiss Air Force Base in Rome, serving only civilian members. As they grew, the field of membership was expanded along with the variety of products and services they offered. Over the years, the credit union went through many mergers. In 2000, they changed their Federal charter to a New York State community charter and their name was changed to AmeriCU Credit Union. Today, with $1.4 billion in assets, AmeriCU serves over 120,000 members throughout Central and Northern New York in 9 contiguous counties and beyond. Active and retired military members are served worldwide. They offer a complete line of financial services. Their mission is to exceed their members’ expectations and build beneficial and lasting relationships by providing excellent financial services. Their staff consistently achieves the highest marks for satisfaction in the industry and they were named in 2014 and 2016 by SHRM as one of the Best Companies to Work for in New York State.
 
About D. Hilton Associates, Inc.
D. Hilton Associates, Inc. is one of the most recognized credit union consulting firms in the country. Our major practice areas are Executive Recruiting, Compensation Services, Retention & Retirement, Strategic Services, and Board Leadership. To date, D. Hilton has conducted over 3,000 successful searches for credit unions nationwide and has been employed by 95% of the largest credit unions in the country to fill senior executive management positions. For more information, please visit our website at www.dhilton.com.