Pacific Service Credit Union Enlists Services of D. Hilton Associates in Executive Search for Vice President of Operations

The Woodlands, Texas (November 2019) – Pacific Service Credit Union, headquartered in Concord, CA, is looking to hire a Vice President of Operations.


This role will be responsible for the overall operational direction and oversight of the credit union’s digital, card and payment services departments, as well as assigned projects and strategic objectives. The responsibilities include, but are not limited to, the ongoing development and oversight of emerging payments and digital products and services, credit, debit and ATM card processing and portfolio management, ATM fleet management, ACH and draft processing, garnishments/levies and shared branching. This position is also responsible for other forms of channel development and enhancement in an increasingly evolving, demanding and complex environment. A bachelor’s degree in Business, Project Management, Technology, Operations or other related business disciplines required, or equivalent comparable experience. Five years’ experience in a management capacity required along with knowledge of the credit union industry, industry regulations, and overall operations governing eCommerce, payment services, and related fraud mitigation processes.


About Pacific Service Credit Union

Pacific Service Credit Union, founded in 1936 by employees of Pacific Gas & Electric Company, is a full-service credit union with assets over $1 billion and a field of membership that incorporates 12 Northern California counties. Bauer Financial, a third-party firm that analyzes the financial health of banks and credit unions, constantly awards Pacific Service Credit Union with its highest 5-star rating. The credit union boasts a talented, cohesive leadership team with an average of more than 11 years of service in the credit union.  In 2018, the credit union ranked 80th for corporate philanthropy by the San Francisco Business Times, joining a handful of companies that donate more than 1% of their net earnings to charities located in the communities they serve.  Pacific Service Credit Union concentrates on funding organizations that provide services for at-risk children, education, health and human services, and disaster relief. Pacific Service Credit Union has been awarded a “Top Workplaces 2019” honor by The Bay Area News Group.


About D. Hilton Associates, Inc.

D. Hilton Associates, Inc. is one of the most recognized credit union consulting firms in the country. Our major practice areas are Executive Recruiting, Compensation Services, Retention & Retirement, Strategic Services, and Board Leadership. To date, D. Hilton has conducted over 3,000 successful searches for credit unions nationwide and has been employed by 95% of the largest credit unions in the country to fill senior executive management positions. For more information, please visit our website at



Thursday November 14, 2019

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