Royal Credit Union
Executive Vice President of Member Experience
Royal Credit Union (RCU) is seeking a qualified and adept Executive Vice President of Member Experience to join the organization’s Executive Team. Reporting to the President/CEO, this position will be responsible for overseeing the development of annual and long-term initiatives designed to implement changes and improvements to member touchpoints, various channels of communication throughout the organization, creating transparency in members’ wants and needs, and providing exceptional products and services to the credit union’s membership. Additionally, the position will enhance internal retail and operational processes, member delivery channels and infrastructure, and leading sales and service initiatives to ensure high levels of member service is provided. The ideal candidate will exhibit exceptional communication skills, business acumen, leadership abilities, and must have a proven track record of perpetual organizational improvements. Further, this individual must be personally aligned with the values and culture of RCU; Royal Credit Union is member-centric, and as such, is here to create a positive impact in the lives of its membership. Bachelor’s Degree in related field with extensive experience in brand and customer transformation is required.
Royal Credit Union (RCU) was organized in April 1964 with just 100 Uniroyal employees, and has grown to over 205,000 community members today. With assets over $2.8 billion, Royal is known for strength, financial security, and community involvement. Headquartered in Eau Claire, WI, the credit union has multiple branches throughout Wisconsin as well as the Minneapolis-St. Paul area in Minnesota and is committed to continued expansion. It is a member owned, not-for-profit financial cooperative, that is dedicated to their core purpose “to create a positive impact in the lives we touch.” Royal upholds its fundamental responsibility to actively serve the diverse people in the field of membership through a wide range of products and services. In addition, Royal is committed to educating members and consumers alike, about credit union uniqueness, philosophy, values, and financial literacy. Over the last two years, the RCU Foundation had committed over $1.6 million to our communities for capital projects in the arts, health, and education. This includes, as an example, awards to UW-Eau Claire College of Nursing, Huey’s Hideaway Children’s Center in Medford, Colby Public Library, Osceola Discovery Center and Feed My People Food Bank which serves a 14-county area. In addition, Royal Credit Union proudly supports hundreds of local charities through donations, event sponsorships, and participation in community projects and fundraising activities with organizations like American Cancer Society, Big Brothers Big Sisters, United Way, Humane Association, Literacy Volunteers, and Junior Achievement, to name a few.
Eau Claire, Wisconsin, the heart of West Central Wisconsin, is approximately 90 miles east of Minneapolis/St. Paul. Incorporated in 1872, the community has a diverse and expanding economic base in manufacturing, health care, information technologies, and retail trade. The Eau Claire area has exceptional schools and is home to some of the top public universities. Eau Claire has a world of things to offer, such as enjoying the outdoors, scenic bike trails, spending the day near Phoenix Park, or shopping downtown. Eau Claire is a perfect mix of urban and rural life, and it is a great place to live, work, and raise a family. To learn more, visit: https://https://www.rcu.org/video/think-eau-claire-royal-credit-union.
An excellent competitive compensation package will be offered to the selected candidate.
You may recommend others for candidacy by contacting Sarah Hilton, Vice President at (800) 367-0433, extension 133 or [email protected].