Rogue Credit Union
Senior Vice President of Member Experience
Rogue Credit Union is in search of a highly motivated and experienced individual for the role of Senior Vice President of Member Experience. Reporting to the COO, this position will be responsible for overseeing the member services division of Rogue Credit Union and will implement changes and improvements to member touchpoints, various channels of communication throughout the organization, creating transparency in members’ wants and needs, and providing exceptional products and services to the credit union’s membership. Additionally, the position will enhance internal retail and operational processes, member delivery channels and infrastructure, and leading sales and service initiatives to ensure high levels of member service is provided. This person should possess a passion for member services and should be an inspiring and creative leader for their team. The ideal candidate will exhibit exceptional communication skills, business acumen, leadership abilities, and must have a proven track record of perpetual organizational improvements. Further, this individual must be personally aligned with the values and culture of Rogue; Rogue Credit Union is member-centric, and as such, is here to create a positive impact in the lives of its membership. A Bachelor’s degree and five to ten years of experience are required, Master’s degree or graduation from Western CUNA Management School is preferred.
Rogue Credit Union is a full-service credit union that serves over 150,000 members and have assets totaling over $2 billion. Beginning in the Jefferson Elementary Cafeteria and operating out of founder Jim Johnsons living room, Rogue Credit Union is now one of the largest credit unions in Oregon. The local community has and will always be important to the credit union and they are committed to ensuring that they continue to receive the best financial services that they can. Membership to Rogue Credit Union is open to those who live or work in Southern Oregon, people who live, work, worship or attend school in Del Norte County, California, and individuals who live, work, worship, attend school, or own a business in Malheur County, Oregon and Payette County, Idaho. To learn more, visit https://www.roguecu.org/.
Medford, Oregon is the county seat of Jackson County, Oregon, and was founded by railroad surveyors in the late 1800s. Located in Southern Oregon in the heart of the Rogue Valley, Medford has a wonderful climate and is known for its fantastic outdoor activities, like golfing, fishing, and hiking. With vineyards galore and a fantastic school district, Medford is a great place to live, work, or raise a family.
An excellent competitive compensation package will be offered to the selected candidate.
You may recommend others for candidacy by contacting Sarah Hilton, Vice President at (800) 367-0433, extension 133 or [email protected].