People First Federal Credit Union

Allentown, Pennsylvania

$842 Million


Contact Information:

Jessica Jarman | 281.719.2138

[email protected]

People First Federal Credit Union

Chief Member Experience Officer

Position Summary
People First Federal Credit Union is looking to hire an exceptional Chief Member Experience Officer. Reporting directly to the CEO, this role will drive member engagement, member and account growth by ensuring that the credit union delivers exceptional value and personalized service across all channels. The ideal candidate will exhibit excellent communication and leadership skills to ensure that members receive an outstanding interaction with the credit union. Bachelors’ degree in business administration or similar field along with a minimum of 5 years experience as a customer/member experience officer with a proven record of success is required. Masters’ degree preferred.

Company Profile
People First Federal Credit Union has served the Lehigh Valley by offering low-cost financial services to their members for more than 65 years. Exceeding $842 million in assets, serving more than 71,600 members with 7 branches, People First FCU serves more members than any other credit union in the Lehigh Valley. With a vision to be committed to helping the people of Lehigh Valley and beyond to improve their lives and secure a better future and a mission to provide the highest quality of financial services in a convenient, friendly, and personalized atmosphere, People First Federal Credit Union truly lives up to its name.

Community Profile
Allentown, Pennsylvania the largest city in the metropolitan area known as The Lehigh Valley, celebrated its 250th anniversary in 2012. Located in eastern Pennsylvania, Allentown is within 50 miles of Philadelphia, 90 miles of Harrisburg, and 90 miles of New York City. In April 2016, Allentown was named a “national success story” by the Urban Land Institute for its downtown redevelopment and transformation. This is one of only six communities in the country to have received this distinction. Offering the fourth largest school district in Pennsylvania, two four-year colleges, and several nearby universities, Allentown has many education opportunities to choose from as does the surrounding cities of Bethlehem and Easton.

An excellent competitive compensation package will be offered to the selected candidate.

You may recommend others for candidacy by contacting Jessica Jarman, Senior Vice President at (800) 367-0433, extension 138 or [email protected].

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