Pen Air Federal Credit Union
Senior Vice President/ Chief Experience Officer
Pen Air Federal Credit Union is seeking a seasoned executive to join the credit union in the role of Senior Vice President/Chief Experience Officer. Reporting to the Chief Executive Officer, this position is responsible for member experience, sales and service initiatives, operations support, marketing, and wealth management. This individual will be charged with ensuring seamless omni-channel delivery and creating a bridge between data and business operations, leading to member centric-solutions based on predictive data analytics. The ideal candidate will be a motivational leader and strategic thinker . A Bachelor’s degree is required, advanced degrees preferred. A minimum of ten years executive experience within the credit union field or retail banking industry.
Pen Air Federal Credit Union, founded in 1936 to serve civil service and military employees, is now the largest and oldest credit union in Pensacola. Today, the full-service credit union has opened membership to include any active duty or retired military, civil service employees, numerous SEG groups, and any family members of those categories. Pen Air provides services to over 117,000 members, with over $2.3 billion in assets, in multiple counties in northwest Florida and southeast Alabama. Additionally, it is a top priority of the credit union for the CEO to maintain a presence in all areas of service. The credit union’s mission is to enhance lives through exceptional service, strength, and financial solutions, and the organization prides itself on the superior service given to members and the community. To learn more, visit https://www.penair.org/.
Pensacola, Florida is known for its history, laid back way of life, and award-winning beaches. The other big attraction that draws many to the area is Pensacon, the premiere comic book and pop culture convention serving Pensacola and the Gulf Coast. The local Naval Air Station Pensacola is home to the famous Blue Angels flight demonstration team and the National Naval Aviation Museum. Pensacola’s modern uptown and historic downtown areas both offer endless shopping, dining, and recreational activities. Additionally, the city is known for its many festivals and events, such as the Crawfish Festival and several art festivals. Located just north of the city center is the main campus of the University of West Florida. This diverse, coastal town has something for everyone!
An excellent competitive compensation package will be offered to the selected candidate.
You may recommend others for candidacy by contacting Sarah Hilton, Vice President at (800) 367-0433, extension 133 or [email protected].