Digital Federal Credit Union

Marlborough, Massachusetts

$9.9 Billion

Contact Information:

Jessica Jarman | 281.719.2138

[email protected]

Digital Federal Credit Union

Card Services Manager

Position Summary
Digital Federal Credit Union (DCU) is searching for a detail oriented financial professional to join their team as Card Services Manager. Reporting to the Director of Support Services, this individual will manage the daily operations and strategic direction of the Card Services Department. Duties include managing the card dispute process for debit, ATM, and credit cards considering regulatory requirements and timelines, efficiently managing volume, and continually seeking to optimize processes. This role will be responsible for staying abreast of industry knowledge and best practices, recommending product enhancements related to card services, leading initiatives to implement approved recommendations, and overseeing the instant issuance of cards and maintaining stock securely. A Bachelors degree or its equivalent in coursework or training is required, along with 5 years of management experience and 5 years progressive experience in financial institution operations.

Company Profile
Digital Federal Credit Union, better known as DCU, is a not-for-profit financial cooperative owned by and operated for our members. DCU was chartered in October of 1979. Since then, DCU has been chosen as the credit union for more than 700 companies and organizations. DCU serves more than 900,000 members and their families in all 50 states. With headquarters in Marlborough, Massachusetts, DCU is the largest credit union headquartered in New England as measured by assets and is among the top 20 nationwide.

Community Profile
The city of Marlborough, Massachusetts, conveniently located near the Massachusetts Turnpike, offers the intimate feel of a small town along with the amenities of a large city. The city has a rich history dating back to the 1600s, and today, still retains the tree-covered ridges and idyllic ponds from its early days as a Native American and Colonial settlement. The city’s more than 38,000 residents enjoy a range of activities, including recreational parks, golf courses, skiing, ice-skating, a local symphony orchestra, and many historic attractions. At Fort Meadow Reservoir, residents can enjoy outdoor activities such as swimming and boating, and Callahan State Park offers hikers a scenic landscape that is filled with local wildlife. In 2010, Marlborough earned the designation of being a Green Community. Due to its central location, the city is a popular place for a variety of companies, and has over 2070 business establishments, including many businesses in the IT, manufacturing, and biotech industries. With its close proximity to the historic sites of Boston, Plymouth, Lexington, and Sturbridge, the Marlborough area an ideal place to visit, do business, and live.

An excellent competitive compensation package will be offered to the selected candidate.

You may recommend others for candidacy by contacting Jessica Jarman, Vice President at (800) 367-0433 extension 138 or [email protected].

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