A+ Federal Credit Union
Chief Member Experience Officer
A+ Federal Credit Union has an exciting opportunity for a Chief Member Experience Officer to join the A+ senior leadership team. Reporting directly to the CEO, this role will focus on the overall member experience as it relates to the member journey throughout the Credit Union. This position is responsible for planning, directing, and leading Branch Operations, a full-service Contact Center, Business Development, Security, and Wealth Management. Other duties include directing the development and implementation of deposit and delivery programs; offering competitive products to members; fostering an environment conducive to member satisfaction, employee achievement and fulfillment; and supporting a sales and service culture. Bachelors degree in business or related field along with ten years progressive broad-based financial institution and/or retail channel experience, with four years supervisory experience required, CCE, CCUE, MBA, and/or professional designation preferred.
A+ Federal Credit Union was founded in 1949 by like-minded teachers with the idea to work together not just as colleagues but also as stewards of each others’ financial futures. Guided by the philosophy of mutual benefit, these teachers created a not-for-profit financial cooperative. Looking out for each other made everyone stronger and more secure. With this foundation, A+FCU has since grown to be one of the largest credit unions in Texas with over 159,000 members, $1.8 billions in assets, and over 450 employees. Many things have changed over the years, but the bedrock principles of A+FCU remain. We know that banking on each other benefits everyone. A+ FCU is celebrating 70 years in Central Texas this year. To learn more, visit
Austin is the capital of Texas and is its fourth largest city. It is also home to numerous large companies including the headquarters of two Fortune 500 corporations – Dell and Whole Foods Market. As the gateway to the Texas Hill Country, rolling hills and sparkling waterways abound in Austin. The city has an active outdoor culture with many residents being runners, rock-climbers, snorkelers, and mountain bikers because of the city’s miles of hiking and biking trails, more than 200 parks, and around 300 days of sunshine each year. Located in the heart of Austin is the University of Texas at Austin, the flagship institution of the University of Texas System. Austin’s official slogan is “The Live Music Capital of the World” because of its vibrant live music scene with more music venues than any other U.S. city. Austin is known for its eccentricity and diversity, and its residents take pride in the unique culture. In 2019, US News named Austin as the number one “Best Places to Live” based on quality of life and the job market, and number 4 “Best Place to Retire.”
An excellent competitive compensation package will be offered to the selected candidate.
You may recommend others for candidacy by contacting Jessica Jarman, Vice President at (800) 367-0433, extension 138 or [email protected].